Return policy

We ask you to inform our customer service as soon as possible (preferably within 24 hours when having received the order) by e-mail, telephone or through the contact page on the Website, if you:

• receive your order in a damaged or incomplete state;
• receive products that you did not order; or
• do not receive your order.

In such cases, we will decide how to deal with the matter at hand. You must always inform us in the aforementioned situation(s) and wait for our instructions.

We will bear the costs of any replacement shipment and will subsequently take care of the shipment of the correct product, provided that you have fully conformed with the return instructions from us.